FAQ

Yes — we offer FREE worldwide shipping on eligible orders. Final shipping cost at checkout will be $0 where applicable.

Orders are usually processed within 2–4 business days (excluding weekends/holidays). If an item is in production, processing may take 3–6 additional business days — we’ll email you.

USA: 5–10 business days
Europe / UK: 5–10 business days
Worldwide: 8–17 business days (depends on destination)

Yes. Tracking is sent after dispatch. Updates can take 24–48 hours to appear in the carrier system.

We ship worldwide except destinations where delivery is restricted (including Russia and Belarus).

International orders may be subject to customs duties/taxes. These charges are the customer’s responsibility (paid to your local customs authority).

If you need a change, contact us as soon as possible. We’ll do our best if the order hasn’t been processed yet.

Cancellations are possible within 12 hours of placing the order. After that (or once processed/shipped), cancellation may not be possible.

We accept return requests within 15 days of delivery.

Items must be unused, in original packaging, and in the same condition as received. Items with signs of wear, washing, odor, damage, or alteration are not eligible.

Return shipping costs are paid by the customer unless the return is due to our mistake or a manufacturing defect. We recommend a trackable service.

After we receive and inspect the return, we’ll notify you. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval (bank processing times may vary). Shipping charges (if any) are non-refundable.

Contact us within 48 hours of delivery and include clear photos of the item and packaging. We’ll guide you through the resolution.

Use our Size Guide on the website. If you’re between sizes or need help, message us with your height/weight and preferred fit.

We do our best to display colors accurately, but slight differences may occur due to lighting and screen settings. Many items are handmade/small-batch.

We accept secure payments via PayPal and Stripe (credit/debit cards via your checkout options).

All prices and transactions are processed in USD. Your bank may apply an exchange rate if you pay in another currency.

Email: info@krutyakov.com
WhatsApp (optional): +38063917 6677