Delivery

Welcome to Krutyakov! 

At Gianni Krutyakov, we prioritize efficiency and punctuality in delivering our customers' orders. We would like to inform you that we currently do not ship to Russia, Republic Belarus, Iran.

We take great pride in creating exclusive pieces of products, and we want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our Shipping Policy to understand how we handle the shipping of our exclusive products.

Processing Time

All orders are processed within 2-4 business days, excluding weekends and holidays. We strive to ship your order as promptly as possible while maintaining the quality standards of our products.

*Please note that the availability of the product may vary. In case the item is not in stock, the production process takes 3-6 days. We will contact the customer to inform them about the situation.

Shipping Rates and Delivery Times

• Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before confirming your order.
• We offer several shipping options, including standard and expedited shipping. The estimated delivery times and costs will be displayed during the checkout process.
• Standard delivery time to:
• the USA and EU is 6-15 business days
• Worldwide is 8-17 business days
• Delivery times may vary due to external factors such as holidays, weekends, time zone differences, and specific customs regulations of each country. The absence of the recipient at the delivery address at the time of delivery may result in additional delays.
• Our orders are processed quickly, depending on the chosen shipping method and the recipient's location. However, it is important to note that the expected delivery times may be extended due to circumstances beyond our control, such as carrier activity during peak periods, including Sales, Black Friday, New Year and Christmas season.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow 24-48 hours for the tracking information to be updated.

Shipping Delays

While we strive to meet the estimated delivery times, please understand that unforeseen circumstances may cause delays. Krutyakov is not responsible for shipping delays caused by the shipping carrier or other factors beyond our control.

Damaged or Lost Items

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at info@krutyakov.com. We will work with you to resolve the issue promptly. Please provide detailed information and, if possible, include photographs of the damaged items and packaging.

Returns and Exchanges

Explore our detailed Returns and Exchanges Policy for comprehensive guidance on initiating returns or exchanges, addressing various scenarios to ensure a seamless experience. 

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our team at info@krutyakov.com.

Krutyakov appreciates your business and values your satisfaction. We hope that our Shipping Policy provides clarity on our shipping processes. 

Thank you for choosing Krutyakov!

Estimated Delivery Times

UKRAINE