Privacy Policy

PRIVACY POLICY (KRUTYAKOV)

Last updated: 19.01.2026

This Privacy Policy explains how KRUTYAKOV (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit or make a purchase from our website.

1) Information We Collect
We may collect the following types of information:

A) Information you provide to us
• Name
• Email address
• Phone number
• Shipping and billing address
• Order details (items purchased, size, color, notes)
• Messages you send to our support team

B) Payment information
Payments are processed securely by our payment providers (for example, Shopify Payments/Stripe/PayPal, depending on your checkout options). We do not store full card details. Payment providers may collect payment data according to their own privacy policies.

C) Automatically collected information
When you browse our website, we may automatically collect:
• Device and browser information
• IP address
• Pages viewed and actions on the site
• Approximate location (derived from IP)
• Cookies and similar technologies data

2) How We Use Your Information
We use your information to:
• Process and deliver your orders
• Communicate with you about your order (confirmations, shipping updates, support)
• Provide customer service and handle returns/refunds
• Prevent fraud, abuse, and unauthorized transactions
• Improve our website, products, and user experience
• Send marketing emails only when you choose to subscribe (you can unsubscribe anytime)

3) How We Share Your Information
We may share information only as needed with:
• E-commerce platform providers (e.g., Shopify) to run our store
• Payment processors to complete transactions
• Shipping and logistics partners to deliver your order and provide tracking
• Analytics providers to understand website performance (e.g., website traffic insights)
• Legal authorities if required by law, court order, or to protect our rights

We do not sell your personal information.

4) Cookies
We use cookies and similar technologies to:
• Keep the website working properly
• Remember preferences
• Analyze traffic and site performance
• Help with marketing performance (where applicable)

You can control cookies through your browser settings. Disabling cookies may affect some website functions.

5) Data Retention
We keep personal information as long as necessary to:
• Provide services and fulfill orders
• Meet legal, tax, accounting, and reporting obligations
• Resolve disputes and enforce agreements

6) Your Rights
Depending on where you live, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion (where legally possible)
• Object to or restrict certain processing
• Withdraw consent for marketing at any time

To request access, changes, or deletion, contact us at the email below.

7) Security
We take reasonable steps to protect your information, including secure checkout technology and access controls. However, no method of transmission over the internet is 100% secure.

8) International Customers
We operate from Kyiv, Ukraine and may process information in Ukraine and other countries where our service providers operate. We take steps to protect your data in line with applicable requirements.

9) Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10) Changes to This Privacy Policy
We may update this policy from time to time. The “Last updated” date at the top will reflect changes.

11) Contact Us
Email: info@krutyakov.com
Phone / WhatsApp: +38 0639176677
Location: Kyiv, Ukraine

Thank you for choosing KRUTYAKOV!